ThawSTAR limited warranty

ThawSTAR Preventative Maintenance and Limited Warranty

Preventative Maintenance

MedCision offers a depot preventive maintenance service called RapidCheck and PM. For customers located in North America, shipping to MedCision and back to the customer site is included in the price of RapidCheck and PM service.  For international customers located outside of North America, customers are responsible for the cost of shipping the instrument to MedCision and back to the customer site, in addition to the cost of the RapidCheck and PM service.

Extended Limited Warranty

MedCision offers a separate Extended Limited Warranty. Extended Limited Warranty should be ordered together with the instrument to be covered. Extended Limited Warranty extends the limited warranty period by one year after the initial warranty period and also includes one preventive maintenance service.

Features & Specifications


ThawSTAR® Rapid Check and Preventative Maintenance (North America)

Part Number: MCS-610
RapidCheck and PM includes: 1. Internal and external inspection of the instrument 2. Internal and external cleaning of the instrument 3. Assessment of any work or broken parts that need to be repaired or replaced 4. RapidCheck testing, comparable to instrument’s initial QC testing after manufacture 5. RapidCheck PM certificate
Please note: Note: Allow for ground or air shipping time to and from the service facility in addition to a four business day turnaround for PM service. MedCision requests 3 month’s notice when scheduling PM service for the ThawSTAR units. Customer must obtain a Returned Material Authorization (RMA) number and instrument shipping instructions from MedCision technical support before sending instrument to service site for PM service.

ThawSTAR® Rapid Check and Preventative Maintenance (Intl)

Part Number: MCS-612

ThawSTAR® Extended Limited Warranty (North America)

Part Number: MCS-611

ThawSTAR® Extended Limited Warranty (Intl)

Part Number: MCS-613


This product is for laboratory research use only. Any intended use for diagnostic purposes, direct transfusion, or in the production of therapeutic product(s) or vaccines(s) may require advance regulatory clearance which is the sole responsibility of the user, as this is not a medical device that has undergone medical device registration, clearance, or approval by the U.S. Food and Drug Administration (FDA), European Union, Health Canada, or the Australian Therapeutic Goods Administration.