Contact Us

Corporate Offices:

MedCision, LLC
101 Glacier Point Road, Suite E
San Rafael, CA 94901 USA

R&D and Manufacturing:

MedCision, LLC
3475 Edison Way, Suite A
Menlo Park, CA 94025

Email Contacts:

General information:


Product or technical assistance:

Business development:

Distributor information:

Service and Support:

To report an issue with your ThawSTAR® Automated Cell Thawing System, please contact us at or 1.844.627.5577.

  1. Have your model number and serial number for the product available when contacting us.
  2. A MedCision technical support representative or local authorized representative will work with you to rectify your issue via phone and/or email.
  3. If future service is needed, an official proof of purchase such as MedCision or local vendor packing slip or official invoice may be required to verify instrument warranty, and RMA instructions will be provided.

For all other MedCision products please contact Customer Support at or 1.844.627.5577.


Product Registration:

To register please email and include your product serial number and contact information. In addition to documenting your purchase date and other information related to the Limited Product Warranty, you will have the opportunity to be notified of any other product updates.

Contact Form

If you would like, you can contact us with the form below.