101 Glacier Point Road, Suite E
San Rafael, CA 94901 USA
R&D and Manufacturing:
3475 Edison Way, Suite A
Menlo Park, CA 94025
Product or technical assistance:
Service and Support:
To report an issue with your ThawSTAR® Automated Cell Thawing System, please contact us at firstname.lastname@example.org or 1.844.627.5577.
- Have your model number and serial number for the product available when contacting us.
- A MedCision technical support representative or local authorized representative will work with you to rectify your issue via phone and/or email.
- If future service is needed, an official proof of purchase such as MedCision or local vendor packing slip or official invoice may be required to verify instrument warranty, and RMA instructions will be provided.
For all other MedCision products please contact Customer Support at email@example.com or 1.844.627.5577.
To register please email firstname.lastname@example.org and include your product serial number and contact information. In addition to documenting your purchase date and other information related to the Limited Product Warranty, you will have the opportunity to be notified of any other product updates.
If you would like, you can contact us with the form below.